Service Window
All managed support plans operate under a 5×8 business-hours model:
- Sunday to Thursday
- 8 business hours per day
Estimated business-hour availability per month: approximately 160 hours.
This represents the service window and not guaranteed utilization.
Choose the Right DevOps Support Plan for Your Business
Flexible managed support plans designed to match your infrastructure size, operational needs, and growth stage. All plans operate under a 5×8 business-hours model with clear service allocation and transparent pricing.
Managed Support Plans
$
400
/Monthly
- Environment Coverage: Up to 2 environments (Dev / Production)
- Effective Service Rate: $8 per hour
- Estimated Monthly Service Allocation: Up to 50 hours
- Support Window: 5×8 business hours
- Emergency Support: Billed separately
- Unused Hours: Do not roll over
Stages
- Dev
- Test / QA
- Production
Deployment Model
- Cloud (Managed Services)
- On-Premise (VM-based)
Included Services
- CI/CD pipeline setup (GitHub / GitLab / Jenkins)
- Containerization (Docker)
- Basic Kubernetes or VM orchestration
- Monitoring (basic metrics + alerts)
- Log aggregation (basic)
- Backup configuration
- Basic security hardening
- Documentation
Growth Plan
$
850
/Monthly
- Environment Coverage: Up to 5 environments
- Effective Service Rate: $10 per hour
- Estimated Monthly Service Allocation: Up to 85 hours
- Support Window: 5×8 business hours
- Priority handling during business hours
- Emergency Support: Billed separately
- Unused Hours: Do not roll over
Stages
- Dev
- QA
- UAT
- Staging
- Production
Deployment Model
- Cloud (Managed Services)
- On-Premise (VM-based)
Included Services
- Everything in Starter
- Advanced CI/CD (branching strategies, approvals)
- Infrastructure as Code (Terraform / Ansible)
- Kubernetes (AKS / EKS / GKE) or advanced VM clusters
- Auto-scaling configuration
- Centralized logging & dashboards
- Secrets management
Customise Plan
- Environment Coverage: Up to 8 environments
- Support Window: 5×8 business hours
- Enhanced response during business hours
- Unused Hours: Do not roll over
Stages
- Dev
- QA
- Integration
- UAT
- Pre-Prod
- Staging
- Blue/Green
- Production
Included Services
- All Growth services
- Full operational oversight
- Infrastructure advisory
- Performance analysis
- Capacity planning assistance
- Continuous environment optimization
Why Businesses Rely on Outsourced Server Support
Modern infrastructure requires continuous monitoring, rapid response, and structured operational processes. Outsourced server support provides enterprise-level reliability, cost efficiency, and expert engineering — all under a predictable monthly model.
Emergency Support (Outside 5×8)
Emergency support outside business hours is available upon request and subject to engineer availability. Emergency services are billed at a separate agreed rate. Emergency classification includes production outages, critical security incidents, or system unavailability.
Time Usage Policy
Time consumption includes incident handling, troubleshooting, change requests, deployment support, maintenance activities, and technical consultations. Monthly time allocation resets at the start of each billing cycle. Unused hours are non-transferable and non-refundable.
Service Limitations
Managed support covers operational continuity and system maintenance. Work exceeding defined scope or requiring extended engineering effort may be treated as additional billable work.
Reporting & Transparency
Upon request, monthly summaries may include total hours consumed, summary of activities performed, and incident classification overview.
Ready to start?
Choose the plan that matches your environments and support needs. Contact us to get started.